Service Advisor

Website Dearth Automotive (Buick - GMC)

Dearth Automotive (Buick-GMC), located in Monroe, WI, is seeking a customer service focused individual to take on our Service Advisor role. Responsibilities include excellent customer service and working closely with the service team on all repairs. Excellent benefits offered. This is a great opportunity to join a progressive work environment and a growing dealer group!

Responsibilities:

  • Create a positive initial contact with service customers
  • Insure that all service phone calls are handled professionally and expediently
  • Work closely with the Service team and manager to schedule service repairs
  • Perform additional duties as required by the Service Manager
  • Perform all required tasks in accordance with company Standard Operating Procedures

Primary Duties:

  • Open work orders
  • Discuss service issues with customer and create an accurate description of customer’s service problems and requests
  • Determine method of payment and explain payment requirements to customer before work commences
  • Maintain communication with customer as necessary during the repair process
  • Maintain knowledge of OEM and vendor warranties
  • Close repair orders

Qualifications:

  • Ability to sell service work
  • Ability to maintain professionalism when multitasking within a fast-paced work environment
  • Ability to maintain high-quality customer service when handling difficult customers in a variety of situations
  • Excellent writing and communication skills
  • Proficient with industry technology and computers
  • Ability to work in a dealership environment with frequent exposure to weather elements
  • Willingness and ability to work up to 12 hours per day as required
  • Ability to sit, stand, bend, kneel, stoop and or lift/move up to 75 lbs on a regular basis

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